Shipment Policy

Effective Date: December 31, 2024

At CloudTechHato, we are committed to ensuring that your order is processed and shipped promptly. This Shipment Policy outlines the details regarding our shipping procedures, available methods, and shipping costs to help you understand how your order will be delivered.

1. Shipping Locations

We currently offer shipping within the United States. If you are located outside of the U.S. and wish to place an order, please contact us directly at info@cloudtechhato.com for assistance with international shipping.

2. Shipping Methods

We offer several shipping options to meet your needs. Available shipping methods will be presented during checkout and may include:

  • Standard Shipping: The most economical option for delivery, usually with a longer delivery time.
  • Expedited Shipping: A faster delivery method at an additional cost.
  • Express Shipping: The fastest shipping method available for urgent deliveries.

Estimated delivery times will be shown at checkout based on your location and selected shipping method.

3. Shipping Costs

Shipping costs are calculated based on the delivery address and the shipping method selected at checkout. The shipping fee will be displayed before you complete your purchase.

  • Free Shipping: On selected orders or promotions, free shipping may be offered. Terms and conditions for free shipping will be stated at the time of checkout.
  • Additional Charges: Depending on the shipping method, destination, or promotional offers, there may be additional charges that will be included in the final total during checkout.

4. Order Processing Time

  • Processing Time: Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays may be processed on the next business day.
  • Order Confirmation: Once your order has been processed and shipped, you will receive an email with tracking information (if applicable) and delivery details.

Please note that processing time may be longer during peak seasons or due to unforeseen circumstances.

5. Shipping Time and Delivery Estimates

The delivery time for your order depends on your chosen shipping method and the destination address:

  • Standard Shipping: Typically delivered within 5-7 business days.
  • Expedited Shipping: Typically delivered within 3-5 business days.
  • Express Shipping: Typically delivered within 1-2 business days.

Please note that these are estimated delivery times and may vary depending on factors like weather conditions, holidays, or carrier delays.

6. Shipping Tracking

  • Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
  • Please note that tracking information may take up to 24-48 hours to update after the package has been shipped.

7. Shipping Delays

While we make every effort to ensure timely delivery, there may be delays caused by factors beyond our control, including:

  • Weather conditions
  • Holidays
  • Carrier delays
  • Force majeure events (such as natural disasters or strikes)

In case of significant delays, we will notify you promptly.

8. Lost or Stolen Packages

  • Lost Packages: If your package has not been delivered after the expected time frame, please contact the carrier with the tracking number provided. If the package is confirmed as lost, we will work with the carrier to resolve the issue.
  • Stolen Packages: If your package is confirmed to be stolen after delivery, please contact us immediately. While we are not responsible for stolen packages once they are confirmed as delivered, we will assist you in filing a claim with the carrier and offer guidance on next steps.

9. Incorrect or Incomplete Shipping Information

  • Incorrect Addresses: It is your responsibility to provide accurate and complete shipping information. If your order is returned to us due to an incorrect or incomplete address, we will contact you to correct the information. Additional shipping charges may apply to resend the package.
  • Address Changes: We cannot modify the shipping address once your order has been processed. Please review your shipping details carefully before completing your order.

10. Shipping Restrictions

Certain items may have shipping restrictions due to legal, regulatory, or carrier limitations. If an item is restricted from shipping to your location, we will notify you, and you may be offered the option to cancel or modify your order.

11. International Shipping

Currently, we do not offer direct international shipping. For international orders, please contact us at info@cloudtechhato.com to inquire about special arrangements for shipping outside the United States.

12. Changes to Shipment Policy

CloudTechHato reserves the right to update or modify this Shipment Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our shipping procedures.

13. Contact Information

If you have any questions or concerns regarding shipping or need assistance with tracking your order, please contact us:

Thank you for choosing CloudTechHato! We are committed to providing you with fast, reliable, and secure shipping for your computer accessories.