Sales Policy

Effective Date: December 31, 2024

At CloudTechHato, we aim to provide exceptional customer service and high-quality computer accessories. This Sales Policy outlines the terms and conditions that govern your purchases on our website. By making a purchase, you agree to abide by the terms described below.

1. Product Availability

  • All products listed on our website are subject to availability. We make every effort to ensure that our inventory is up-to-date, but in some cases, a product may be out of stock or discontinued.
  • If an item you ordered is out of stock, we will notify you as soon as possible and offer you the option to cancel your order or select a different product.

2. Pricing

  • Prices: All prices listed on our website are in USD (United States Dollar) and are exclusive of applicable taxes and shipping fees. Taxes will be applied at checkout based on your shipping address.
  • Price Changes: We reserve the right to change the prices of products without prior notice. If the price of an item changes after you have placed your order, you will be charged the price that was listed at the time your order was confirmed.
  • Promotions: Any discounts, offers, or promotions available on our website may be subject to specific terms and conditions. Discounts or promotional prices are only valid for the duration of the promotion and cannot be applied retroactively to past orders.

3. Order Confirmation

  • Once you place an order, you will receive an order confirmation email with the details of your purchase, including the products ordered, pricing, and shipping information. Please review this confirmation carefully to ensure the details are correct.
  • A contract for sale between you and CloudTechHato is formed only when you receive an order confirmation email.

4. Payment Methods

  • We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express, etc.), PayPal, and other secure payment methods available at checkout.
  • Payments are processed securely using industry-standard encryption. By submitting your payment details, you authorize us to charge the total amount of your order, including taxes and shipping fees.

5. Shipping and Delivery

  • Shipping Methods: We offer various shipping options, including standard and expedited shipping, depending on your location. Shipping fees will be calculated at checkout based on the shipping method and destination.
  • Processing Time: Orders are typically processed within 1-2 business days. Delivery times vary depending on the shipping method and destination. Please refer to the shipping options available at checkout for estimated delivery times.
  • Shipping Restrictions: We currently only ship to addresses within the United States. If you require international shipping, please contact us directly for further assistance.
  • Order Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.

6. Sales Tax

  • Sales tax will be applied to your order based on your shipping address in accordance with applicable state and local laws. The final tax amount will be calculated during the checkout process.

7. Cancellations

  • Order Cancellation by You: If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will cancel it and issue a full refund. Once an order has been shipped, it cannot be canceled.
  • Order Cancellation by CloudTechHato: We reserve the right to cancel any order at our discretion, including but not limited to situations where payment issues, fraud concerns, or inventory discrepancies arise.

8. Returns and Refunds

  • Return Policy: If you are not completely satisfied with your purchase, you may return most items within 30 days of receiving your order. Items must be unused, in original condition, and in the original packaging.
  • Refunds: Refunds will be issued once the returned item is received and inspected. If the return is approved, a refund will be processed to the original payment method within 7-10 business days.
  • For more details, please refer to our Refund and Returns Policy.

9. Warranty

  • We provide a warranty for certain products as indicated on the product pages. Please check the product description for specific warranty terms.
  • Warranty claims are subject to verification of the product’s defect or issue. In the case of a valid warranty claim, we will repair or replace the item as per the manufacturer’s warranty policy.

10. Customer Support

  • If you have any questions or issues regarding your purchase, please contact us at:

Our customer service team is available to assist you with product inquiries, order tracking, returns, and other concerns.

11. Limitation of Liability

  • CloudTechHato is not responsible for any indirect, incidental, or consequential damages that may arise from the purchase or use of our products. Our liability is limited to the amount paid for the product in question.

12. Changes to the Sales Policy

  • We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our terms and conditions.

Thank you for shopping with CloudTechHato! We are committed to providing you with the best shopping experience possible.